Frequently Asked Questions

Divergent Wasmeri — creating connections and opening a new door to opportunities for every Papua New Guinean.

Our goal is to make it easier for Family / Hirers, individuals, businesses and organisations looking for help to discover available providers, and for providers looking for work to connect with them.

Wasmeri / Service provider provides the platform and connection service. Users are responsible for deciding whether they want to work together and for agreeing on the terms of any employment arrangement.

No.

Divergent Wasmeri operates as a connection platform. We help Family / Hirers and caregivers find and communicate with each other.

Wasmeri / Service provider does not employ the caregivers listed on the platform and does not become the employer when a Family / Hirer and caregiver connect through the platform.

Any employment relationship is between the Family / Hirer and the caregiver, unless a separate written agreement states otherwise.

Wasmeri / Service provider is designed for Family / Hirer Accounts and Wasmeri / Service provider Accounts. Account role is chosen at signup and cannot switch sides. In Settings you can change profile role (for example Family / Hirer to Organization, or Wasmeri / Service provider to Other) without changing which dashboard you use.

Family / Hirers who are looking for:

• Wasmeri / Service provider caregivers
• Babysitters
• Housekeepers
• Cleaners
• Home-care workers
• Other household support
• Other skilled services listed by providers

Wasmeri / Service provider who are looking for opportunities to offer care work first, and who may also list other categories, skills and user-written services. On a Family / Hirer Account, profile role can be Family / Hirer, Organization, Individual, Group, Business, Company, or Other. On a Wasmeri / Service provider Account, profile role Other lets you pick a job category and skill. That does not switch account sides.

Wasmeri / Service provider is designed to connect Family / Hirers and caregivers across Papua New Guinea.

Availability may vary depending on the number of registered Family / Hirers and caregivers in a particular location.

Create a Family / Hirer account with your name, email and password, then verify your email. You can complete your profile later in Settings.

On your dashboard you can search providers by category, skill, service keyword, location and verification status.

You can then choose a provider you are interested in and send an offer through the platform.

Yes.

Family / Hirers can browse available caregiver profiles and decide who they would like to approach.

You should review the caregiver's profile carefully and communicate with them before making any employment decision.

After finding a caregiver you are interested in, you can use the Send Offer feature.

Your available offers depend on your current Wasmeri / Service provider plan.

The caregiver can review the offer and decide whether to accept or decline it.

No.

Sending an offer through Wasmeri / Service provider does not automatically create an employment relationship.

The Family / Hirer and caregiver should discuss the position, duties, working hours, salary, expectations and other relevant conditions before agreeing to work together.

The Family / Hirer and caregiver decide the agreed rate or salary between themselves.

Divergent Wasmeri does not set, guarantee, collect or pay the caregiver's salary.

The Family / Hirer and caregiver are responsible for agreeing on payment arrangements.

No.

Wasmeri / Service provider does not pay caregivers their wages or salaries.

Payment for work performed by a caregiver should be arranged directly between the Family / Hirer and caregiver according to their agreement.

No.

Wasmeri / Service provider provides a platform for Family / Hirers and caregivers to connect.

A profile or verification status should not be interpreted as a guarantee of a person's character, suitability, reliability, qualifications or future conduct.

Family / Hirers should conduct their own interviews, reference checks and other checks they consider appropriate before employing a caregiver.

We strongly encourage Family / Hirers to:

• Speak with the caregiver before hiring.
• Conduct an interview.
• Check references where appropriate.
• Verify relevant identification and documents.
• Discuss previous experience.
• Clearly discuss duties and responsibilities.
• Agree on working hours.
• Agree on salary and payment.
• Discuss expectations regarding children and household duties.
• Make sure both parties understand the arrangement.
• Take reasonable steps to ensure the working environment is safe.

Select Create Account as a Wasmeri / Service provider. Your default profile role is Wasmeri / Service provider. Other is available in Settings if you offer a different job or skill. Your account stays a Wasmeri / Service provider account.

You can later add categories, services/skills and the services you write yourself in Settings. Listing a skill is not a qualification.

Verification is optional for Wasmeri / Service provider accounts. You may submit identification and a live selfie when you choose. Family / Hirer accounts do not complete identity verification.

No.

Creating a profile allows Family / Hirers to discover your services and potentially contact you.

It does not guarantee employment, a particular number of offers, a particular salary or a particular number of working hours.

No.

You are free to review an offer and decide whether you want to accept or decline it.

Before accepting an offer, make sure you understand the Family / Hirer's expectations, duties, working hours, location, payment arrangement and other relevant conditions.

Yes.

The Family / Hirer and caregiver should discuss and agree on the salary or rate and other employment conditions before beginning work.

Wasmeri / Service provider does not determine the salary.

No.

Just as Family / Hirers should conduct their own checks before hiring a caregiver, caregivers should also take reasonable steps to assess a Family / Hirer before accepting employment.

You should ask questions, communicate with the Family / Hirer and make sure you are comfortable with the proposed arrangement.

Identity verification is optional for Wasmeri / Service provider accounts. They may submit a live selfie and identification from Verify my profile.

Family / Hirer accounts do not complete identity verification. They confirm their email, then use the platform and complete their profile later in Settings.

Verification only confirms the specific information or documentation that Wasmeri / Service provider has checked.

It does not guarantee a person's character, behaviour, suitability, qualifications or safety. A listed skill is not a qualification.

Depending on the account type and platform requirements, users may be asked to provide information or supporting documents such as:

• Government-issued identification
• Profile photograph
• References
• Other information relevant to the services being offered or requested

Wasmeri / Service provider may change its verification requirements as the platform develops.

Some information may be collected to help create trustworthy profiles, support verification, prevent misuse of the platform and improve the safety and integrity of the service.

Please see our Privacy Policy for information about how personal information and documents are handled.

Not necessarily.

Wasmeri / Service provider may restrict access to certain personal information and documents according to the platform's privacy and security settings.

Users should review the information displayed on their profile and avoid uploading information that is not requested or necessary.

Wasmeri / Service provider currently offers the following Family / Hirer plans:

FREE PLAN

• 5 offers
• Valid forever

STANDARD PLAN — K100

• 20 offers
• Valid for 30 days

PREMIUM PLAN — K200

• Unlimited offers
• Valid for 365 days

Plans and features may be changed in the future.

See the Plans page for the full comparison. Payment is only available after you log in to a Family / Hirer account.

An offer is a request sent by a Family / Hirer to a caregiver through the Wasmeri / Service provider platform.

The caregiver can review the offer and choose whether to accept or decline it.

If your plan has a limited number of offers and you use them all, you may need to upgrade to another plan or wait until a new eligible plan becomes available.

Your dashboard should show your available offer balance.

When a paid plan reaches its expiry date, the features associated with that plan may no longer be available.

You may need to purchase another plan to continue using paid features.

Unless a specific refund policy applies, unused offers are not automatically refundable.

Please review the Payment and Refund Policy before purchasing a plan.

Family / Hirers may purchase Wasmeri / Service provider plans to access additional platform features and offers.

The caregiver does not pay the Family / Hirer's salary, and Wasmeri / Service provider does not collect the caregiver's salary on behalf of the Family / Hirer.

No.

Purchasing a plan provides access to the features included in that plan.

It does not guarantee that a Family / Hirer will find a suitable caregiver or that a caregiver will receive employment.

No.

Wasmeri / Service provider provides a connection service.

Payment for a platform plan does not guarantee employment, a job placement, a particular salary or a successful employment relationship.

Yes.

Where messaging is available, users can communicate through the platform after the appropriate connection or offer process.

Users should discuss matters such as:

• Job responsibilities
• Working hours
• Start date
• Location
• Salary or rate
• Payment schedule
• Days off
• Household expectations
• Childcare responsibilities
• Transportation arrangements where relevant
• Other important conditions

Both parties should make sure they understand the arrangement before work begins.

Wasmeri / Service provider takes reasonable steps to operate a platform designed to facilitate connections, but users remain responsible for taking appropriate steps to protect their own safety.

Wasmeri / Service provider does not control what happens between a Family / Hirer and caregiver outside the platform.

If you feel unsafe, threatened, harassed or exploited:

1. Prioritize your immediate safety.
2. Leave the situation if you can do so safely.
3. Contact appropriate emergency or law-enforcement services where necessary.
4. Report the user to Wasmeri / Service provider.
5. Preserve relevant messages or other evidence where appropriate.

Wasmeri / Service provider may review reports and take action against accounts that violate platform rules.

Yes.

If you believe another user has provided false information, behaved inappropriately, attempted to scam you, threatened you, harassed you or violated Wasmeri / Service provider / Service provider's rules, you should report the account to Wasmeri / Service provider.

Yes.

Wasmeri / Service provider may suspend, restrict or terminate accounts where there is evidence of misuse, fraudulent activity, inappropriate conduct, violation of the Terms & Conditions or other circumstances permitted under the platform rules.

Wasmeri / Service provider may collect personal information necessary to operate the platform, create accounts, facilitate connections, provide services, communicate with users, process relevant transactions and maintain platform security.

For full details, please read our Privacy Policy.

Wasmeri / Service provider should not sell personal information simply for the purpose of allowing unrelated third parties to market to users.

Information may be shared with service providers where necessary to operate the platform, subject to the Privacy Policy and applicable requirements.

Use the password-reset option on the Login page and follow the instructions provided.

First check:

• Your internet connection.
• File size.
• File type.
• Whether you have granted the necessary permissions.

If the problem continues, contact Wasmeri / Service provider support.

Contact Wasmeri / Service provider and provide:

• Your name.
• Account type.
• What you were trying to do.
• What happened.
• A screenshot, if possible.
• Any error message displayed.

This helps us investigate the problem faster.

No.

Using the platform does not automatically create an employment contract.

The Family / Hirer and caregiver are responsible for discussing and establishing any employment arrangement between themselves and should use an appropriate written agreement where necessary.

The Family / Hirer and caregiver are responsible for agreeing on the terms of their working relationship and complying with any applicable laws and requirements.

Wasmeri / Service provider does not determine those employment conditions.

Family / Hirers and caregivers should attempt to resolve employment-related disagreements directly and, where appropriate, seek independent professional or legal assistance.

Wasmeri / Service provider may assist with platform-related matters, but it does not act as the employer or automatically become a party to disputes arising from an employment relationship.

No.

A profile, verification status, document submission or other platform indicator should not be treated as a guarantee of a user's character, behaviour, qualifications or suitability.

Users should conduct their own appropriate checks before entering into an employment arrangement.

Wasmeri / Service provider / Service provider's primary role is to provide the platform that allows Family / Hirers and caregivers to connect.

We work to provide a functional platform, maintain user accounts and facilitate the connection process.

However, Wasmeri / Service provider does not control the actions, behaviour, decisions or agreements of users outside the platform.

We're happy to help.

Please contact the Divergent Wasmeri support team through our Contact Us page.